Welcome to the Scibro FAQ page!
Here, you'll find answers to some of the most common questions about our products, services, and policies. If you can't find the information you're looking for, please feel free to contact our support team.
Welcome to the Scibro FAQ's page!
Here, you'll find answers to some of the most common questions about our products, services, and policies. If you can't find the information you're looking for, please feel free to contact our support team.
Frequently Asked Questions
Have questions? We have answers! Check out our FAQ section for more information about our products, shipping, and more.
Scibro is an educational company that creates interactive and hands-on science kits for children. Our mission is to inspire curiosity and foster a love of learning through fun and engaging scientific experiments.
Our kits are designed for children aged 6 to 14 years. Each kit includes detailed instructions and safety guidelines to ensure that experiments are safe and enjoyable for all ages within this range.
You can place an order directly through our website. Simply browse our product pages, add the items you wish to purchase to your cart, and proceed to checkout.
We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
Shipping times vary based on your location. Typically, orders are processed within 1-2 business days, and standard shipping usually takes 3-7 business days within the continental United States. International shipping may take longer.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s website.
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.
Yes, all Scibro kits are designed with safety in mind. Each kit includes detailed safety instructions, and we use only non-toxic materials. However, we recommend adult supervision for younger children during experiments.
Absolutely! Scibro kits make excellent gifts for birthdays, holidays, and other special occasions. You can even include a personalized gift message during checkout.
Yes, we offer discounts for bulk orders and educational institutions. Please contact our sales team for more information on special pricing and programs for schools and organizations.
After purchasing a kit, you will receive a unique user ID and password to log in to our online portal. From there, you can access videos, documents, and interactive media related to your purchased products.
If you experience any issues with your order, please contact our customer support team immediately. We are here to help resolve any problems as quickly as possible.
You can stay updated by subscribing to our newsletter, following us on social media, and regularly checking our website for announcements on new products and special promotions.
By answering questions and participating in activities related to the products you’ve purchased, you can earn points. These points can be redeemed for discounts and special offers. —